Refund policy

& Cancellation Policy

Last Updated: August 4, 2026

At Biophoriaa, we are committed to delivering high-quality health supplements. Due to the hygienic and consumable nature of our products, we maintain a strict No Return Policy.

No Return Policy

We do not accept returns for any product once it has been delivered, including if:

  • You change your mind after purchase.

  • You no longer need the product.

  • You ordered the wrong product.

  • You do not like the taste, flavour, or packaging.

  • You are dissatisfied due to personal expectations.

Replacement Eligibility

A replacement will only be considered if:

  • You receive a different product from the one you ordered.

  • The product is damaged, broken, leaking, or tampered with during transit.

  • The product is missing from your order.

Any such issue must be reported within 48 hours of delivery by contacting our customer support with your order number, clear photographs of the product and packaging, and, where possible, an unboxing video.

If the claim is verified, Biophoriaa will provide a replacement or refund at no additional cost.

Product Exchange

If you wish to exchange a product for another product for reasons other than receiving a damaged or incorrect item, we may allow an exchange at our sole discretion, subject to the following conditions:

  • The product must be unopened, unused, and in its original sealed packaging.

  • The exchange request must be made within 48 hours of delivery.

  • An exchange handling and shipping charge of ₹200 must be paid in advance.

  • Approval of the exchange request is at the sole discretion of Biophoriaa.

Products that have been opened, used, or have broken safety seals are not eligible for exchange.

Refund Policy

Refunds will only be issued if:

  • A wrong product was delivered and a replacement is unavailable.

  • A damaged product was delivered and a replacement is unavailable.

  • The order is cancelled before it is shipped.

Approved refunds will be processed to the original payment method within 5–7 business days after approval.

Contact Us

For any questions regarding your order, please contact:

Biophoriaa Customer Support

Email: care@biophoriaa.com

Mobile No: +91 9979957064