Refund policy

What’s Up Wellness takes pride in making sure the customer gets what he/she sees and sees what he/she expects. Each and every product of ours is comprehensively tested and tried. On grounds of production deformities, like expired product and wrong product delivered, we will take the product back without any questions asked. 

We do not take responsibility for refunds if they are of this nature: 

• Customer faces allergic reactions. 

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at truewhoolistic@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at truewhoolistic@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at truewhoolistic@gmail.com.

• Error in the address input. 
• Inability to comprehend the product.
• If the complaint is raised after 7 days of receiving the product.

We are highly transparent about our practices, ingredients, and usage of the product. We ensure all customer queries are resolved with respect to our product.

We will try to resolve any and all customer that a customer may have to the best of our ability. However, please note that in case of any dispute, the courts of Kolkata will have the jurisdiction.

Please note that only a part of the order cannot be exchanged. Please allow 10-12 working days for the entire process to be completed.